FAQ

What is Kreo Software?

Kreo Software is an AI-powered construction takeoff and estimating software that helps construction professionals save time and make more informed decisions. It offers a cloud-based platform with a range of features, including AI-assisted takeoff, collaborative estimating, and flexible reporting. Kreo is used by a wide range of construction professionals to improve the accuracy and efficiency of their takeoff and estimating processes, reduce the risk of errors and omissions, make more informed decisions about project costs and schedules, collaborate more effectively with other stakeholders and win more business.

Who is Kreo Software intended for?

Kreo Software is intended for a wide range of construction professionals, including general contractors, subcontractors, estimators, project managers, architects, engineers, facility managers and building owners. Kreo is a multifunctional tool capable of enhancing the effectiveness and precision of takeoff and estimation procedures, mitigating the likelihood of mistakes and omissions, enabling better-informed choices regarding project expenses and timelines, fostering improved collaboration with fellow stakeholders, and increasing business success.

How old is Kreo Software?

Kreo Software was founded in 2017. Being on the market for 7 years, Kreo Software developed a range of tools for construction industry, including 3D & 2D takeoff and estimating products and modular & design solutions.

Where is Kreo Software based?

Kreo Software's main office is located in London, but most of the team is spread out all accross EU and works remotely, mainly from Poland, the Czech Republic and Estonia.

How do I register in Kreo Software?

The registration process is smooth and seamless. To sign up for Kreo Software, you simply need to use this link

How do I log in to my account?

To log in Kreo Software, you can follow this link

What should I do if I forgot my password?

If you forgot your password, you can reset it on the login page. If you face any issues with resetting your password, please contact Kreo Software support team and we’ll be glad to help.

What payment methods are accepted on Kreo Sofware?

The payment procedure for Kreo Software is straightforward and provides users with flexibility in their choice of payment methods. Options include utilizing a credit card or opting for a bank transfer.
Upon choosing to use your credit card, you can securely link it within the software and select your preferred pricing plan just once. After that, the system will seamlessly handle all future payments through automated collection.
For customers interested in annual plans, we are pleased to extend the option of invoicing. To establish this payment arrangement, please contact Kreo Software support team.

How do I find out subscription prices?

You can access the most current prices for Kreo Software by following this link

Is there a free trial for the app?

Sure. Kreo Software offers a 7-day free trial. We are confident that this period will allow you to gain a comprehensive understanding of the software's capabilities and help you make an informed choice. Rest assured, full customer support is available to assist all users during free trial and after it.

Are there any discounts or special offers for regular customers?

Kreo Software periodically provides special promotions and discounts. To stay informed about these exclusive offers, be sure to monitor our news page and follow us on social media, ensuring you're among the first to hear about them.

How do I contact technical support?

We use an intuitive online chat to communicate with Kreo clients. You can write to us at any time and we’ll be happy to cover all your questions as soon as we can. Average response time of the time is less than 15 minutes.

How to quickly solve typical problems using Kreo Software?

You can either write to the built-in online chat inside the app and wait for the qualified help of Kreo’s support team or use our Help Center, which contains answers on most of the questions you might have. You access Kreo Help Center by following this link.

Is help provided in setting up the application?

Certainly. Kreo Software support team is readily available to assist you in configuring the software to meet your needs. We can schedule an onboarding session to determine the optimal approach for utilizing the software in your particular scenario. If you wish to arrange this, please don't hesitate to reach out to our team.

How my data is secured in Kreo Sofware?

Kreo Software uses various security measures to protect your data, including encryption, access control, auditing, and advanced security practices. In addition, special security measures are provided for certain types of data, such as payment and personal data.

What measures are being taken to protect user privacy?

Security measures: Kreo Software has implemented reasonable technical and organizational measures designed to secure your personal information from accidental loss and unauthorized access, use, alteration, or disclosure. This includes using industry-standard encryption and security protocols, as well as regularly monitoring Kreo Software systems for vulnerabilities.
‍Data retention: Kreo Software only retains your personal information for as long as necessary to provide you with its services or to comply with its legal obligations. Once your personal information is no longer needed, it is securely deleted.
‍Data access: Kreo Software only grants access to your personal information to its employees and contractors who need to know it in order to provide you with its services. These employees and contractors are bound by confidentiality agreements and are subject to disciplinary action if they violate Kreo Software's privacy policy.
‍User rights: You have the right to access, rectify, erase, and restrict the processing of your personal information, as well as the right to object to the processing of your personal information and the right to data portability. You can exercise these rights by contacting Kreo Software's support team.

How to cancel subscription for Kreo Software?

You can easily cancel the subscription for Kreo Software by pressing “Cancel Subscription” button inside the app. If you face any troubles with cancelling your subscription, please contact Kreo Software support team and we’ll be glad to assist you.

How does the refund happen in case of the order cancellation?

A complete refund will be granted if the user cancels their subscription and contacts the Kreo Software team within 7 days of the payment being processed. However, beyond this timeframe, a refund cannot be processed.

How do I find out the status of my refund?

You can simply contact Kreo Software support team to check the status of your refund, if you haven’t received it yet. Additionally, all Kreo Software users receive automated confirmation of their refund requests.

How can I find out about new features or special offers of Kreo Software?

You can find all recent news and updates of Kreo Software on this page. Join Kreo Software community and follow us on Social Media not to miss any news and special offers!